Numbers-first analysis of facilities management economics, PropTech reviews, operational benchmarks, and contrarian takes — from practitioners, not pundits.
contrarian-take
In most FM operations, priority gets assigned based on how stressed the tenant sounded — not the nature of the issue. Here's how to build structured triage, fix priority inflation, and make your VVIP rules visible to everyone who needs them.
16 March 2026 · By Vibha Ramprakash
from-the-field
FM technology implementations fail when tribal knowledge never gets transferred into the new system. A four-step framework for capturing your operating logic — from contracts and exceptions to shadow periods and feedback loops — before you go live.
12 March 2026 · By Vishak C Prakash
from-the-field
Most FM companies run on tribal knowledge, not documented process. When it walks out the door — or when you try to scale — operations quietly break. Here's how to extract what your best people know before it's too late.
5 March 2026 · By Vishak C Prakash
manual-middle
Every FM helpdesk runs on human glue. Here's where the hours actually disappear — and what the emerging category of AI execution agents means for coordinator workload.
11 February 2026 · By Vishak C Prakash